Case Study No: 04
Patient Details: Gauri/Female/26 Yrs
PHC Name: Dungra, Vapi, Valsad, Gujarat
Presenting Complaint: Gynaec issues
Consultation/Follow-up Date: January 23, 2025
Gauri Sukla, a 26-year-old student from Dungra village, was struggling with a gynaecological issue. Deeply focused on her studies, she couldn’t find time to travel to Vapi for a doctor’s visit, leaving her to manage her symptoms on her own. Concerned, she confided in her mother, who then spoke to a staff nurse at the local PHC. That’s when they learned about the telemedicine centre, which had recently reopened after a six-month pause.
With her mother’s support, Gauri visited the Phygital Centre, where she met telemedicine nurse Lalita who facilitated her teleconsultation with Dr Soumyashri N, an Obstetrician & Gynaecologist at the Bayer-supported telemedicine centre. The consultation made all the difference—she received the right medication and preventive care, leading to a significant improvement in her condition. At her latest check-up, the doctor reviewed her progress, reinforced hygiene tips, and addressed any lingering concerns.
The service saved her time, money, and the inconvenience of long hospital visits. Though she was initially hesitant to discuss her condition remotely, she now feels more confident seeking medical help. She suggests adding more privacy and ensuring female doctors are available for sensitive consultations.
Despite minor challenges, Gauri is grateful for the care she received and actively encourages other women in her village to use the Phygital Centre for safe, discreet, and accessible healthcare.
About the Phygital PHC Telemedicine Centre project
The Phygital PHC Telemedicine Centre project is supported through Bayer’s CSR program and implemented by Telrad Foundation, Bengaluru, in collaboration (non-financial) with the National Health Mission, Gujarat, and District Health Administration. The initiative aims to enhance rural healthcare by supplementing PHC services with free teleconsultations from specialist and general practitioners, while also ensuring access to essential medicines, rapid tests, and screenings. It also focuses on raising awareness about health, hygiene, and nutrition, making quality healthcare more accessible and impactful for rural communities.