e-AarogyaKendra
Overview of e-AarogyaKendra
The Mission
Addressing critical gaps in access, affordability, and quality in rural India through 5 telehealth-enabled centers.
Bridging the divide between underserved populations and qualified specialists.
Validated Impact
OPDs Conducted
The 2026–27 Strategy
Moving from ‘establishing presence’ to ‘deepening impact’ by focusing on:
- Penetrating adjoining villages
- Continuity of care & preventive health
- Systematic follow-up and monitoring
The e-Aarogya Kendra project is a technology-driven healthcare initiative designed to provide essential medical services to rural communities in Hoskote, Karnataka. Supported by AkzoNobel and managed by the Telerad Foundation, the program utilizes telemedicine and AI-powered diagnostics to connect underserved populations with qualified doctors.
Villagers benefit from free nurse-assisted consultations, specialist care, and basic medications, which effectively removes geographic and financial barriers to treatment. Beyond clinical care, the initiative conducts community outreach and thematic health camps to promote long-term awareness and preventive health practices. Through this integrated model, the project aims to improve health-seeking behaviour and ensure sustainable, high-quality care for vulnerable groups.
Since its inception in 2018, the initiative has demonstrated measurable improvements in healthcare access and utilisation, particularly among women, children, older adults, and individuals living with chronic conditions. By eliminating out-of-pocket expenditure for consultations, medicines, and basic diagnostics, and by reducing the need for travel to urban hospitals, the programme strengthens trust in formal healthcare systems and encourages timely health-seeking behaviour.
The current phase focuses on consolidating and deepening impact across existing centres, with emphasis on preventive care, continuity of services, systematic follow-up, and robust monitoring aligned with CSR objectives.
About e-AarogyaKendra – English Podcast
About e-AarogyaKendra – Kannada Podcast
Background and Rationale
The Challenge: Healthcare is a Right, Not a Privilege
Rural communities face a ‘Triple Burden’ preventing complete physical, mental, and social well-being.
Infrastructure Gaps
Distance, reliable and affordable public transport remains major barriers to access public health facilities.
Affordability
High out-of-pocket expenses for basic diagnostics, medicines, and travel to urban centers.
Disease Burden
Rising Non-Communicable Diseases (NCDs) alongside persistent issues like child malnutrition and maternal mortality risks.
Large sections of India’s rural population continue to experience barriers to healthcare due to limited infrastructure, affordability constraints, gaps in health awareness, and a rising burden of non-communicable diseases. Maternal and child health indicators further highlight the consequences of delayed care-seeking and inadequate preventive services.
The Solution: Technology-Enabled, Community-Anchored
A network of 5 centers acting as a digital bridge between rural patients and urban specialists.
Patient Visit
Local villager arrives at center (9 AM – 5 PM).
Nurse Assessment
Vitals check, history taking, and AI-enabled diagnostics by ANM/GNM
Teleconsultation
Video link with Specialist or General Physician.
Resolution
E-prescription, free medicine dispensing, or hospital referral.
Technology-enabled healthcare delivery models—particularly telemedicine supported by trained frontline health workers—offer a practical pathway to address these challenges. By bringing qualified medical expertise closer to communities, such models reduce delays in diagnosis, lower household healthcare expenditure, and promote earlier engagement with healthcare systems.
The e-Aarogya Kendra programme was conceptualised within this context to deliver accessible, continuous, and preventive primary healthcare closer to rural populations.
Introduction to e-Aarogya Kendra
Established in November 2018, e-Aarogya Kendra is a network of five telehealth-enabled primary care centres operating across villages in Hoskote Taluk, Bengaluru Rural District, Karnataka.
Each centre is anchored by trained Auxiliary Nurse Midwives (ANMs) or General Nurse Midwives (GNMs), who act as the first point of contact for patients. They support patient registration, clinical assessments, diagnostics, teleconsultation facilitation, medicine dispensing, follow-up counselling, and community outreach.
Teleconsultations with general physicians and specialists ensure that patients receive timely and appropriate medical advice without the need to travel to urban hospitals.
Objectives of e-Aarogya Kendra
- Enable access to quality primary and specialist healthcare services for rural populations through technology-enabled delivery.
- Facilitate early identification and timely management of health conditions through regular consultations and screening.
- Strengthen preventive and promotive healthcare practices through education and awareness initiatives.
- Build local healthcare capacity by supporting ANMs/GNMs and engaging communities in health-seeking behaviour.
- Provide an integrated continuum of preventive, promotive, and curative care.
How the Programme Works
Care Delivery Pathway
The e-Aarogya Kendra follows a structured nurse-assisted telehealth care delivery model,
ensuring continuity and efficiency. Typical patient pathway:
Patient visits eAarogya
Centre
Nurse registers patient, takes identifying data & vitals, creates case record
Nurse facilitates
teleconsultation
with physician
Nurse prints prescription, dispenses medication, explains follow-up actions to patient
Nurse conducts basic tests using point-of-care, connected devices if prescribed
Referral to Taluk
Hospital, as and
when required
Follow-up via calls, SMS,
WhatsApp or Home Visits,
as per requirement
Care Team and Roles
The programme is delivered through a multidisciplinary care team, comprising:
- ANMs/GNMs: frontline providers responsible for assessments, diagnostics, teleconsultation facilitation, medicines, follow-up, and outreach
- General physicians: primary consultations via telemedicine
- Specialist doctors: cardiology, paediatrics, obstetrics & gynaecology, diabetology, mental health, physiotherapy, and allied specialties
- Social and programme support staff: coordination of outreach, awareness sessions, and community mobilisation
Core Activities
- Routine Centre Operations:
Each e-Aarogya Kendra functions on designated days between 9:00 AM and 5:00 PM, offering teleconsultations, basic diagnostics, medicine dispensing, and referral services. - Community Outreach and Follow-up:
Patients receive follow-up reminders, health messages, and information on upcoming activities through phone calls, text messages, flyers, home-visits and WhatsApp communication in the local language. - Thematic Health Camps:
Periodic specialist camps are organised around priority health themes such as diabetes, hypertension, women’s health, child health, geriatric care, and cardiovascular conditions.
An Integrated Continuum of Care
Moving beyond curative care to holistic health management.
Service Portfolio
Tele-Specialities (Virtual)
The e-Aarogya Kendra provides rural patients with access to a broad range of specialist consultations through its nurse-assisted teleconsultation platform. These services are designed to offer timely medical advice for complex conditions, reducing the need for patients to travel to urban hospitals. The specific specialist services available through the programme include:- Internal Medicine
- Paediatrics
- Diabetology
- Cardiology
- Gastroenterology
- Dermatology
- Otolaryngology (ENT)
- Physiotherapy
- Obstetrics and Gynaecology (OB & Gynae)
- Psychiatry & Psychology (Mental Health Services)
- Allied Services
On-site Diagnostics and Nurse-Led Assessments
A defining feature of the e-Aarogya Kendra model is the availability of on-site diagnostic services performed by trained ANMs/GNMs, integrated with teleconsultations.
Key diagnostic and screening services include:- Vitals and general screening (BP, weight, BMI, temperature)
- Annual and opportunistic screening for diabetes and hypertension (especially 35+ age group)
- Early pregnancy detection and antenatal screening (anaemia, diabetes, hypertension)
- Growth monitoring and nutritional screening for children and adolescents
- Respiratory screening for COPD and bronchial asthma
- Vision and ENT screening, including recognition of congenital deafness
- Identification of dental fluorosis and selected occupational/environmental health risks
These diagnostics enable early risk identification and timely clinical intervention.
Community Awareness and Communication
Additionally, the programme organizes thematic health camps that focus on many of these specialties, such as cardiac, paediatric, and women’s health camps, to further extend specialist care to the communityActivities are delivered through community meetings, camps, doctor video talks, flyers, home visits, and digital communication in local languages.
Women’s Health
Breast Cancer, Anaemia, Hygiene, Family Planning.
Child & Family
Nutrition, Weaning, Hygiene, Tobacco Prevention.
NCD Management
Fatty Liver, Diabetes, Hypertension.
Delivery Channels
Video talks, WhatsApp (local language), Flyers, Group Sessions.
Infrastructure and Facilities
Each centre operates as a fully equipped primary care unit, supported by:
- Telemedicine hardware and secure connectivity
- AI-enabled point-of-care diagnostic devices
- IT systems for patient records, reporting, and monitoring
- Essential clinical equipment and medicine storage
This infrastructure enables consistent service delivery and outcome tracking.
Project Geography: Deeply Rooted in the Community
Five operational centers serving ~50,000 people across Hoskote Taluk.
The programme operates through five centres across Hoskote Taluk:
| Centre | Location | Villages Covered | Approx. Population | Operational Since | Operating Days |
|---|---|---|---|---|---|
| Begur | Begur Village | 8 | 12,675 | Nov 2018 | Mon, Wed, Fri |
| Kurubrahalli | Kurubrahalli Village | 6 | 6,875 | Feb 2019 | Tue, Thu, Sat |
| Karahalli Yeshwanthpur | Nandagudi PO | 7 | 9,945 | Sep 2021 | Tue, Thu, Sat |
| CT Golahalli | CT Golahalli Village | 4 | 8,785 | Sep 2021 | Mon, Wed, Fri |
| Dabbagunte | Dabbagunte Village | 4 | 6,490 | May 2024 | Wed |
CSR Support
Supported by AkzoNobel India Pvt. Ltd. and implemented by the Telerad Foundation, the programme represents a convergence of technology, clinical expertise, and community engagement.Interface with Public Health Systems
The programme complements existing public health infrastructure and coordinates with ASHAs, Anganwadi workers, ICDS, and government facilities for referrals and continuity of care.Package of Services
The downloadable annexure provides the comprehensive list of preventive, promotive, curative, counselling, referral, and specialist services delivered through e-Aarogya Kendra centres across maternal health, child health, communicable and non-communicable diseases, geriatric care, mental health, and allied specialties.What the Project Covers — and What It Does Not
| Covers | Does Not Cover |
|---|---|
|
|
Project Impact (as of December 2025)
Impact Snapshot: Delivering Measurable Social Value
Data as of December 2025
64,109
Total OPDs
Providing essential care to the community.
Consultation Breakdown
Consultations
Consultations
Demographic Reach
- 185 Health Camps
- Benefiting 11,243 patients
- 124 Pulmonary Function Tests
- 465 Breast Cancer Screenings
Strategic Focus (FY 2026–27)
- Enable equitable access to quality primary and specialist healthcare services
- Facilitate early identification and timely management of health conditions
- Strengthen preventive and promotive healthcare practices
- Build local healthcare capacity through trained ANMs/GNMs
- Deliver an integrated continuum of preventive, promotive, and curative care
Activities are delivered through community meetings, camps, doctor video talks, flyers, home visits, and digital communication in local languages.
Community Engagement Calendar (FY 2026–27)
2026–27 Calendar: Proactive Community Engagement
Moving healthcare out of the clinic and into the community.Q1 (Apr–Jun ’26)
General Health,
Diabetes,
Hypertension
Q2 (Jul–Sep ’26)
Women’s Health,
Pediatric,
Cardiac
Q3 (Oct–Dec ’26)
Anaemia,
Hypertension,
Diabetes
Q4 (Jan–Mar ’27)
Women’s Health,
Pediatric,
Cardiac
