In partnership with the Apollo Tyres Foundation
When: June 2021 – August 2021
What: 3-month helpline in Hindi, Telugu, Tamil, Marathi and Assamese for 300K lorry drivers, cleaners and their families across India, providing general health advisory and Covid-19 counselling on vaccination, registration, appointments and documentation; physician consultation, prescription, nutritional guidance, and recovery advisory support.
Impact: As of August 31, 2021
Services
- Multi-language spoken support, written content in English & Hindi
- Communication via telephone, text message, WhatsApp
- Telephonic physician consultations & e-prescriptions
- Covid-19 awareness & precautionary guidance
- Covid-19 vaccination registration and scheduling help
- Covid-19 testing advisory
- Covid-19 management, treatment & recovery
Activities
- Multi-language advisory, counselling, consultation and prescriptions
Highlights
- Target audience referred Helpline services to their peers, friends and acquaintances not originally in scope – much wider coverage