AarogyaSaarthi Covid Care Helpline

In partnership with the Apollo Tyres Foundation

When: June 2021 – August 2021

What: 3-month helpline in Hindi, Telugu, Tamil, Marathi and Assamese for 300K lorry drivers, cleaners and their families across India, providing general health advisory and Covid-19 counselling on vaccination, registration, appointments and documentation; physician consultation, prescription, nutritional guidance, and recovery advisory support.

Impact: As of August 31, 2021

Services

  • Multi-language spoken support, written content in English & Hindi
  • Communication via telephone, text message, WhatsApp
  • Telephonic physician consultations & e-prescriptions

  • Covid-19 awareness & precautionary guidance
  • Covid-19 vaccination registration and scheduling help
  • Covid-19 testing advisory
  • Covid-19 management, treatment & recovery

Activities

  • Multi-language advisory, counselling, consultation and prescriptions

Highlights

  • Target audience referred Helpline services to their peers, friends and acquaintances not originally in scope – much wider coverage