Saarthi Covid-19 Helpline

In partnership with the Apollo Tyres Foundation

When: May – August 2021

What: 4-month helpline 300K lorry drivers, cleaners and their families across India, providing Covid-19 counselling on vaccination, registration, appointments and documentation; physician consultation, prescription, nutritional guidance, and recovery advisory support.

Impact: As of project end

Services

  • Multi-language spoken support, written content in English & Hindi
  • Communication via telephone, text message, WhatsApp
  • Telephonic physician consultations & e-prescriptions

  • Covid-19 awareness & precautionary guidance
  • Covid-19 vaccination registration and scheduling help
  • Covid-19 testing advisory
  • Covid-19 management, treatment & recovery

Activities

  • Multi-language advisory, counselling, consultation and prescriptions

Highlights

  • 24-fold increase in vaccinations among target population